Refund policy

Return & Refund Policy | surfnswipe

Effective Date:09/07/2026 | Last Updated: 09/07/2026

At surfnswipe(surfnswipe.com), your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, which is why we offer a simple, transparent, and hassle-free return and refund policy. Please read the details below to understand how our return process, refund timelines, and exchange conditions work.

1.Our Return Policy at a Glance

  • 2-Day Hassle-Free Returns — no questions asked, at zero cost to you
  • Free Return Pickup — we cover the return shipping charges
  • Quick Refunds — processed within 5-7 working days
  • Easy Refund Options — directly to your bank account or UPI ID
  • Wrong Product Support — unboxing video required for claims

2.Return Eligibility Window

We offer a 2-day return policy from the date of delivery, completely free of cost. If you wish to return a product, you must initiate your return request within 2 days of receiving your order. Requests raised after this window unfortunately cannot be processed, so we recommend inspecting your product as soon as it arrives.

3.Conditions for a Successful Return

To ensure a smooth and quick return experience, please make sure the product you send back meets the following conditions:

  • The item must be unused and unworn
  • All original tags must be intact and attached to the product
  • The product should be returned in its original packaging (box, poly bag, dust cover, etc., where applicable)
  • All accessories, freebies, or accompanying items originally included with the order must be returned along with the product

Note: Returns that arrive used, washed, altered, damaged due to misuse, or without original tags will not be eligible for a refund and may be sent back to the customer.

4.How to Initiate a Return

Returning a product with Surf N Swipe is simple:

  1. Log in to your account on surfnswipe.com and go to "My Orders"
  2. Select the order/product you wish to return
  3. Choose your reason for return and submit the request within 2 days of delivery
  4. Our team will schedule a free reverse pickup from your registered address
  5. Once the product passes quality check, your refund will be initiated

Alternatively, you can reach out to our customer support team with your order ID to initiate the return manually.

5.Refund Process & imelines

Once we receive your returned product and it clears our quality check (unused, unworn, tags intact), your refund will be processed as follows:

  • Refund Mode: Directly to your original payment method — bank account or UPI ID
  • Refund Timeline:5-7 working days from the date the product is received at our warehouse
  • Refund Confirmation: You will receive an email/SMS notification once your refund has been processed

Please ensure your bank account or UPI details shared for the refund are accurate to avoid delays. Refund timelines may vary slightly depending on your bank's processing time, which is beyond our control.

6.Received a Wrong or Incorrect Product?

We strive for 100% accuracy in order fulfillment, but in the rare event that you receive the wrong product, size, or item, please follow these steps:

  • An unboxing video is mandatory for all wrong-product claims. Please record a clear, continuous video while opening your package, showing the shipping label and the product condition.
  • Without a valid unboxing video, we may be unable to process claims for incorrect items received.
  • Reach out to our support team within 2 days of delivery with your order ID and the unboxing video attached.
  • Once verified, we will arrange a free replacement or full refund, as per your preference.

Why we require this: The unboxing video helps us quickly verify genuine order discrepancies and ensures you get the fastest possible resolution without unnecessary back-and-forth.

7. Non-Returnable Situations

Returns may be declined in the following cases:

  • Return request raised after the 2-day window
  • Product shows signs of use, wear, wash, or damage
  • Original tags are missing or removed
  • No unboxing video provided for wrong/incorrect product claims
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase (if applicable)

8. Exchange Policy

If you'd prefer an exchange (e.g., for a different size) instead of a refund, you can select this option while raising your return request, subject to stock availability of the desired variant.

9.Frequently Asked Questions (FAQs)

Q1. How many days do I have to return a product?
You can return any eligible product within 2 days of delivery, completely free of charge.

Q2.Do I have to pay for return shipping?
No. Surf N Swipe offers a free reverse pickup for all eligible returns.

Q3.When will I get my refund?
Refunds are credited to your bank account or UPI ID within 5-7 working days after we receive and inspect the returned product.

Q4.What if I received the wrong item?
Please share an unboxing video along with your order details so our team can quickly verify and resolve the issue with a replacement or refund.

Q5.Can I return a used or altered product?
No, products must be unused, unworn, and have original tags intact to qualify for a return.

10.Need Help?

Our customer support team is here to make your return and refund experience as smooth as possible. For any queries related to returns, refunds, or wrong product claims, reach out to us at:

  • Website: surfnswipe.com
  • Email: sales@surfnswipe.com
  • Customer Support Hours: Via chat - Mon-Sat, 10 AM - 6 PM

surfnswipe reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Please check this page periodically for the latest information.