Shipping policy
RETURNS
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@surfnswipe.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@surfnswipe.com.
Conditions for Acceptable Returns:
Exclusions:
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@surfnswipe.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@surfnswipe.com.
Conditions for Acceptable Returns:
- Damage or Defect: If the product arrives damaged or has a manufacturing defect, please contact us within 2 days of receiving the product.
- Size Issues: In case you receive a product with the wrong size, please notify us within 2 days of receiving the item.
Exclusions:
- Returns requested after 2 days of product delivery will not be accepted.
- Items must be unused and in the same condition as you received them.
- Products that have been customized or altered in any way are not eligible for return.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@surfnswipe.com